What the RESPOK API and integrations are for
Many businesses use several different systems for sales, support, and customer management. If those systems don't talk to each other, the team has to move information between them by hand. The full RESPOK REST API and webhook system let you connect the platform to the rest of your business tools.
Complete, documented REST API
All core RESPOK features, from conversation management to contacts and video calls, are available through the REST API. Complete documentation, including sample requests, is available to your technical team in the API documentation section of the website.
Webhooks for real-time events
Instead of your server constantly asking RESPOK whether anything new has happened, you can set up webhooks so RESPOK sends the data to your server the moment an event occurs (such as a new message or the start of a video call). It's faster and puts less load on your infrastructure.
Connect to e-commerce platforms and other CRMs
If you already have your own CRM or e-commerce platform, you can use the API to sync RESPOK contacts and conversations with that system, without abandoning your team's existing workflows.
Security and a dedicated key for every account
Every RESPOK account gets its own API key, and all communication is encrypted over HTTPS. That means you can build your integrations with full confidence in their security.
Which teams it's for
Technical teams that want to make RESPOK part of a larger ecosystem of internal tools, such as a custom sales dashboard or an inventory management system, get the most out of the RESPOK API and webhooks.