Service Level Agreement (SLA)
Commitments RESPOK to quality and reliable service
99.9%
Guaranteed uptime
Platform availability for 99.9% of the time
<2 hours
Support response
Maximum response time for the Professional plan
<4 hours
Data recovery
Restore from the latest backup
Uninterrupted
Updates
No service downtime required
Service credit table
| Uptime | Service credit |
|---|---|
| 99.9% - 99.5% | 10% monthly credit |
| 99.5% - 99.0% | 25% monthly credit |
| Below 99.0% | 50% monthly credit |