Automation & Campaigns

What automation and campaigns do in RESPOK

Many sales opportunities are lost simply because no one reached out to the customer at the right time. The RESPOK automation and campaigns module lets you define simple rules so the system itself sends the right message to the customer at the right moment, without any agent having to do it manually.

Smart, personalized automated welcome messages

You can show new visitors a welcome message tailored to their behavior, for example when they land on a specific page or spend a set amount of time on your pricing page. Timely engagement like this usually leads to a noticeable increase in the number of conversations started.

Automated follow-up with cold leads

Customers who talked to you once but didn't buy are often forgotten. With RESPOK automation, you can set a rule that sends these customers a reminder after a few days without a response, bringing half-forgotten leads back to life.

Targeted email and SMS campaigns

Beyond in-chat messages, RESPOK lets you design email and SMS campaigns that you can schedule based on contact segments and behavior. Built-in reports in the panel show each campaign's open rate and conversion rate.

Why automation matters for small teams too

Teams with a limited number of agents usually benefit the most from automation, because repetitive, time-consuming tasks like reminders and welcome messages run automatically, freeing agents to focus on real conversations.