Refund Policy

We want you to be happy with RESPOK. If a paid plan is not right for you, you can ask for a full refund within 14 days of the payment date. No questions asked, and no partial deductions.

This policy covers subscriptions and plan upgrades purchased directly on our website. It applies to your first payment and to each renewal, as long as the request reaches us within 14 days of that payment.

Email [email protected] from the address on your account, with the subject "Refund Request". Include the invoice or transaction number if you have it; a reason is welcome but not required.

We confirm every request by email, normally within one business day.

Approved refunds are returned to the original payment method. Most banks and card issuers show the credit within 5 to 10 business days, depending on the payment method and your bank.

Once the refund is issued, the refunded plan ends and your account moves to the free plan. Your conversations, contacts and settings stay in your account.

Payments are not refundable after the 14-day window, including partial or pro-rated refunds for unused time, unless the law requires otherwise.

You can cancel at any time from your account settings or by contacting support. Cancelling stops future renewals, and you keep access to your plan until the end of the period you have already paid for.

Subscriptions bought inside our iPhone or Android apps are billed by Apple or Google. Refunds for those purchases follow the store's own rules and are requested from the store: reportaproblem.apple.com for the App Store, or play.google.com for Google Play.

We may decline a refund when an account was suspended or terminated for breaking our Terms of Use, or when refunds are requested repeatedly for the same account in a way that suggests misuse of this policy.

Service credits under our Service Level Agreement are separate from this policy and do not reduce your right to a refund within the 14-day window.

If something went wrong with a payment, please contact us first; we can usually resolve it faster than a card dispute. Accounts with an open chargeback may be paused until the dispute is closed.

This policy does not limit any rights you have under the consumer protection laws of your country, such as a statutory right of withdrawal. Where the law gives you more, the law applies.

We may update this Refund Policy. Changes are posted on this page with a new effective date and never apply to payments made before the change.

For questions about refunds or billing, contact [email protected].