Live Chat

What live chat is and why every online business needs it

Most website visitors have at least one question before they buy or sign up. If that question isn't answered right away, many of them leave and never come back. RESPOK live chat closes that gap: a lightweight widget that sits on every page of your site and lets customers talk to your team instantly, without leaving the page.

Why live chat outperforms email and phone support

Email replies often take hours, and many people today would rather not pick up the phone. Live chat combines speed and convenience: customers can ask a question while they browse and get an answer within seconds. That speed directly lifts visitor-to-customer conversion, because hesitation is resolved at the moment it matters most.

How RESPOK live chat works

Installation is a single line of code placed just before your site's closing </body> tag, with no developer and no changes to your site structure. From the moment it's installed, every visitor message appears instantly in the RESPOK dashboard on web, mobile or desktop. Agents can send files, images and emoji, and when several agents are online, new conversations are automatically distributed among them so no customer is left waiting.

Every customer's full history, always at hand

Whenever a visitor returns to your site, agents can see their entire conversation history, so customers never have to repeat their story. This makes a noticeable difference for online stores and service businesses with many repeat customers.

When to use live chat

If your site sells products or services, has a pricing page or receives contact form submissions, live chat is one of the fastest ways to increase conversions and cut response times. Many businesses that replaced email support with RESPOK report noticeably faster response times and higher customer satisfaction.