Why online stores need live chat
In a physical store, a salesperson is right there to answer questions. In an online store, RESPOK live chat plays that role. Many abandoned carts happen simply because a shopper had a quick question (about sizing, delivery time or return policy, for example) and nobody answered fast enough.
Pre-purchase chat to resolve hesitation
With the RESPOK chat widget on your product and checkout pages, your sales team can join the conversation at the exact moment a shopper is deciding and clear up their doubts, just like a skilled salesperson in a physical store.
Automated abandoned-cart follow-up
With RESPOK automation, you can send a reminder when a shopper leaves items in their cart and exits your site, either through chat on their next visit or via WhatsApp if you have their phone number.
WhatsApp for invoices and tracking codes
Many shoppers prefer to receive their invoice and shipment tracking code on WhatsApp rather than by email. With RESPOK multichannel messaging, your sales team can send this information straight from the admin panel without leaving the platform.
Visitor-to-buyer conversion reporting
RESPOK reporting dashboards show what percentage of people who chatted with your sales team went on to make a purchase, so you can measure the real impact of live chat on sales with hard numbers.